{"id":10108,"date":"2026-09-18T15:39:32","date_gmt":"2026-09-18T15:39:32","guid":{"rendered":"https:\/\/www.ssls.com\/knowledgebase\/?p=10108"},"modified":"2026-09-19T11:08:44","modified_gmt":"2026-09-19T11:08:44","slug":"planned-email-support-helpdesk-scheduled-maintenance-september-19-2026","status":"publish","type":"post","link":"https:\/\/www.ssls.com\/knowledgebase\/planned-email-support-helpdesk-scheduled-maintenance-september-19-2026\/","title":{"rendered":"[Completed] Email Support Helpdesk Scheduled Maintenance \u2013 September 19, 2026"},"content":{"rendered":"\n

Dear Customers,<\/p>\n\n\n\n

We will perform scheduled maintenance on our support helpdesk server on September 19, 2026.<\/p>\n\n\n\n

Time:<\/strong> 08:00 AM UTC\/04:00 AM EDT<\/p>\n\n\n\n

Duration:<\/strong> up to 7 hours<\/p>\n\n\n\n

During this window, emails sent between 08:20 AM and 08:45 AM UTC (04:20 AM to 04:45 AM EDT) may be received with a delay. All previously submitted email requests will continue to be processed by our Support Team without interruption.<\/p>\n\n\n\n

Our support team will also remain available via live chat – you can find the chat widget in the bottom right corner of any page on our website.<\/p>\n\n\n\n

We appreciate your patience during the maintenance.<\/p>\n\n\n\n

Kind regards,
SSLs.com Support Team<\/p>\n\n\n\n

Update 04:00 AM EDT | 8:00 UTC<\/strong>

Dear Customer, <\/p>\n\n\n\n

Please be informed that the maintenance has started.<\/p>\n\n\n\n

Kind regards,
SSLs.com Support Team<\/p>\n\n\n\n

Update @ 05:06 AM EDT | 9:06 UTC<\/strong>
Dear Customers, <\/p>\n\n\n\n

Please be informed that delays in receiving emails on our end are still being observed. <\/p>\n\n\n\n

Unfortunately, there is no ETA at the moment. We are doing our best to resolve the issue and proceed with receiving emails in time.<\/p>\n\n\n\n

Kind regards,
SSLs.com Support Team<\/p>\n\n\n\n

Update @ 05:21 AM EDT | 9:21 UTC<\/strong>
Dear Customers, <\/p>\n\n\n\n

We would like to let you know that email delivery has been resumed in our system. <\/p>\n\n\n\n

Please note that the ongoing maintenance is still in progress.<\/p>\n\n\n\n

Kind regards,
SSLs.com Support Team<\/p>\n\n\n\n

Update @ 07:07 AM EDT | 11:07 UTC<\/strong>
Dear Customers, <\/p>\n\n\n\n

We are glad to let you know that the maintenance has been completed.<\/p>\n\n\n\n

Kind regards,
SSLs.com Support Team<\/p>\n","protected":false},"excerpt":{"rendered":"

Dear Customers, We will perform scheduled maintenance on our support helpdesk server on September 19, 2026. Time: 08:00 AM UTC\/04:00 AM EDT Duration: up to 7 hours During this window, emails sent between 08:20 AM and 08:45 AM UTC (04:20 AM to 04:45 AM EDT) may be received with a delay. All previously submitted email ..<\/p>\n

<\/div>\n

Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11],"tags":[],"class_list":["post-10108","post","type-post","status-publish","format-standard","hentry","category-news"],"yoast_head":"\n[Completed] Email Support Helpdesk Scheduled Maintenance \u2013 September 19, 2026 \u2013 HelpDesk | SSLs.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ssls.com\/knowledgebase\/planned-email-support-helpdesk-scheduled-maintenance-september-19-2026\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"[Completed] Email Support Helpdesk Scheduled Maintenance \u2013 September 19, 2026 \u2013 HelpDesk | SSLs.com\" \/>\n<meta property=\"og:description\" content=\"Dear Customers, We will perform scheduled maintenance on our support helpdesk server on September 19, 2026. 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