{"id":31,"date":"2019-07-09T07:09:11","date_gmt":"2019-07-09T07:09:11","guid":{"rendered":"https:\/\/www.ssls.com\/knowledgebase\/?p=31"},"modified":"2024-09-23T12:39:55","modified_gmt":"2024-09-23T12:39:55","slug":"why-cannot-you-send-the-approver-email-to-my-personal-mail-id","status":"publish","type":"post","link":"https:\/\/www.ssls.com\/knowledgebase\/why-cannot-you-send-the-approver-email-to-my-personal-mail-id\/","title":{"rendered":"Why can\u2019t the approval email be sent to my personal address?"},"content":{"rendered":"<p>The reason we can\u2019t take action in this case is that the Certificate Authority (CA) needs explicit approval from a person who has Admin access to the domain before they issue the SSL Certificate. Domain Control Validation (DCV) is mandatory for all SSLs.<\/p>\n<p>Only you or an authorized person in your company will have access to the email forwarding for any one of the generic @example.com email addresses.<\/p>\n<p>This is a security measure for DCV. Email addresses not associated with your domain are not permitted by the Certificate Authority.<\/p>\n<p>You can use Sectigo\u2019s <a href=\"https:\/\/www.ssls.com\/knowledgebase\/ssl-validation-tool\/\">SSL Validation Tool<\/a> to resend the approval email if you haven\u2019t received it, or specify another email address linked to your domain.<\/p>\n<p>Learn more about <a href=\"https:\/\/www.ssls.com\/knowledgebase\/how-can-i-complete-the-domain-control-validation-for-my-ssl-certificate\">Domain Control Validation methods<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The reason we can\u2019t take action in this case is that the Certificate Authority (CA) needs explicit approval from a person who has Admin access to the domain before they issue the SSL Certificate. Domain Control Validation (DCV) is mandatory for all SSLs. Only you or an authorized person in your company will have access ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/www.ssls.com\/knowledgebase\/why-cannot-you-send-the-approver-email-to-my-personal-mail-id\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30],"tags":[],"class_list":["post-31","post","type-post","status-publish","format-standard","hentry","category-domain-validation"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why can\u2019t the approval email be sent to my personal address? \u2013 HelpDesk | SSLs.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ssls.com\/knowledgebase\/why-cannot-you-send-the-approver-email-to-my-personal-mail-id\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why can\u2019t the approval email be sent to my personal address? \u2013 HelpDesk | SSLs.com\" \/>\n<meta property=\"og:description\" content=\"The reason we can\u2019t take action in this case is that the Certificate Authority (CA) needs explicit approval from a person who has Admin access to the domain before they issue the SSL Certificate. Domain Control Validation (DCV) is mandatory for all SSLs. 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