{"id":4353,"date":"2021-01-13T08:52:13","date_gmt":"2021-01-13T08:52:13","guid":{"rendered":"https:\/\/www.ssls.com\/knowledgebase\/?p=4353"},"modified":"2024-05-31T09:10:21","modified_gmt":"2024-05-31T09:10:21","slug":"issues-with-affiliate-commissions","status":"publish","type":"post","link":"https:\/\/www.ssls.com\/knowledgebase\/issues-with-affiliate-commissions\/","title":{"rendered":"I have issues with affiliate commissions"},"content":{"rendered":"\n<p>If a referral has completed an order but you have not received a commission for it, please check if the order meets the following requirements: <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The order must be the first-time purchase of a new client. Subsequent purchases of existing clients are not eligible for the program.<\/li><li>The referral must have had cookies enabled in their browser&#8217;s settings before they followed your affiliate link.<\/li><li>Your referral must not have cleared their cookies before they made a purchase.<\/li><li>Your referral must have used the same browser to create an SSLs.com account and make a purchase.<\/li><li>The correct affiliate link must have been used.<\/li><li>No restricted coupons should have been applied at the checkout. For the order to be marked as an affiliate, only valid coupon codes available in your affiliate account can be used.<\/li><\/ul>\n\n\n\n<p>If the order met all of the conditions above, please send an email to <a href=\"mailto:affiliates@ssls.com\">affiliates@ssls.com<\/a> specifying:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The order ID or the domain in question;<\/li><li>Your affiliate ID.<\/li><\/ul>\n\n\n\n<p>We will investigate the matter and get back to you within 48 hours.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If a referral has completed an order but you have not received a commission for it, please check if the order meets the following requirements: The order must be the first-time purchase of a new client. Subsequent purchases of existing clients are not eligible for the program. The referral must have had cookies enabled in ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/www.ssls.com\/knowledgebase\/issues-with-affiliate-commissions\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"class_list":["post-4353","post","type-post","status-publish","format-standard","hentry","category-affiliate-program"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I have issues with affiliate commissions \u2013 HelpDesk | SSLs.com<\/title>\n<meta name=\"description\" content=\"If you\u2019ve encountered any issues with affiliate commissions, here are some tips to resolve them.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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