{"id":4468,"date":"2021-02-09T12:21:41","date_gmt":"2021-02-09T12:21:41","guid":{"rendered":"https:\/\/www.ssls.com\/knowledgebase\/?p=4468"},"modified":"2024-06-03T09:34:48","modified_gmt":"2024-06-03T09:34:48","slug":"contact-us","status":"publish","type":"post","link":"https:\/\/www.ssls.com\/knowledgebase\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"\n

Helpdesk<\/strong><\/h2>\n\n\n\n

We offer support via email and live chat\u2014bubble in the bottom right-hand corner of your screen. Our customer service team is here 24\/7 and responds promptly\u2014within 10 minutes for chat and 2 hours for email.<\/p>\n\n\n\n

General questions – support@ssls.com<\/a><\/p>\n\n\n\n

Submit SSL installation request – tech@ssls.com<\/a><\/p>\n\n\n\n

GDRP concerns – dpa@ssls.com<\/a><\/p>\n\n\n\n

Affiliate questions – affiliates@ssls.com<\/a><\/p>\n\n\n\n

Speed things up<\/strong><\/h2>\n\n\n\n

To process your request faster, please provide the following information. Our customers\u2019 privacy and security are our main priority, so this information will not be shared with anyone else.<\/p>\n\n\n\n

Technical & sales requests<\/strong><\/h3>\n\n\n\n

Account email:
Support PIN:
Product ID:
Order ID:
SSL domain name:<\/p>\n\n\n\n

SSL installation request<\/strong><\/h3>\n\n\n\n

Product ID:
Domain name:
Date:
Time with time zone:
Do you need receipt?:
Temporary credentials \/ Screen-sharing (choose one)
For the temporary credentials: Server login details, provide a temporary username and password via the secureshare.support<\/a> secure link<\/p>\n\n\n\n

Affiliate questions<\/strong><\/h3>\n\n\n\n

Affiliate ID (found here<\/a>):<\/p>\n","protected":false},"excerpt":{"rendered":"

Helpdesk We offer support via email and live chat\u2014bubble in the bottom right-hand corner of your screen. Our customer service team is here 24\/7 and responds promptly\u2014within 10 minutes for chat and 2 hours for email. General questions – support@ssls.com Submit SSL installation request – tech@ssls.com GDRP concerns – dpa@ssls.com Affiliate questions – affiliates@ssls.com Speed ..<\/p>\n

<\/div>\n

Read more<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":["post-4468","post","type-post","status-publish","format-standard","hentry","category-general-questions"],"yoast_head":"\nContact us \u2013 HelpDesk | SSLs.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ssls.com\/knowledgebase\/contact-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact us \u2013 HelpDesk | SSLs.com\" \/>\n<meta property=\"og:description\" content=\"Helpdesk We offer support via email and live chat\u2014bubble in the bottom right-hand corner of your screen. Our customer service team is here 24\/7 and responds promptly\u2014within 10 minutes for chat and 2 hours for email. 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