{"id":61,"date":"2019-07-09T07:33:27","date_gmt":"2019-07-09T07:33:27","guid":{"rendered":"https:\/\/www.ssls.com\/knowledgebase\/?p=61"},"modified":"2019-07-11T10:07:22","modified_gmt":"2019-07-11T10:07:22","slug":"why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate","status":"publish","type":"post","link":"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/","title":{"rendered":"Why do I get &#8216;Page cannot be displayed&#8217; error message after installing the certificate?"},"content":{"rendered":"<p>This error normally occurs due to the following reasons:<\/p>\n<p>1) The website\u2019s files are not in the https directory on the web server. This can be verified by trying to get to the file using a regular, unsecured \u201cHTTP\u201d call, and checking if the web pages are loading correctly. In order to correct this problem, please add the files to the https directory defined in the SSL configuration of the web server.<\/p>\n<p>2) Port 443 is blocked by the server&#8217;s firewall or the end user&#8217;s firewall. In order to correct this, you must open up port 443 (for both inbound and outbound traffic) on the server&#8217;s or user&#8217;s firewall.<\/p>\n<p>3) The https server is down. This can be verified by checking your respective web server\u2019s task manager. &nbsp;Please ensure that the server running https service is up.<\/p>\n<p>4) Incomplete SSL certificate. In this particular case, it is possible that your SSL certificate does not have a corresponding private key file. Please refer to the appropriate installation documents on our support site for your web server, and verify that you&#8217;ve installed the SSL certificate correctly by having the corresponding private key file.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This error normally occurs due to the following reasons: 1) The website\u2019s files are not in the https directory on the web server. This can be verified by trying to get to the file using a regular, unsecured \u201cHTTP\u201d call, and checking if the web pages are loading correctly. In order to correct this problem, ..<\/p>\n<div class=\"clear-fix\"><\/div>\n<p><a href=\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\" title=\"read more...\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-61","post","type-post","status-publish","format-standard","hentry","category-troubleshooting-errors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why do I get &#039;Page cannot be displayed&#039; error message after installing the certificate? \u2013 HelpDesk | SSLs.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why do I get &#039;Page cannot be displayed&#039; error message after installing the certificate? \u2013 HelpDesk | SSLs.com\" \/>\n<meta property=\"og:description\" content=\"This error normally occurs due to the following reasons: 1) The website\u2019s files are not in the https directory on the web server. This can be verified by trying to get to the file using a regular, unsecured \u201cHTTP\u201d call, and checking if the web pages are loading correctly. In order to correct this problem, ..Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\" \/>\n<meta property=\"og:site_name\" content=\"SSL Certificate Knowledgebase | SSLs.com\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SSLsCom\" \/>\n<meta property=\"article:published_time\" content=\"2019-07-09T07:33:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-07-11T10:07:22+00:00\" \/>\n<meta name=\"author\" content=\"sslbizdev\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@SSLscom\" \/>\n<meta name=\"twitter:site\" content=\"@SSLscom\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sslbizdev\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\"},\"author\":{\"name\":\"sslbizdev\",\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/#\/schema\/person\/7e29a188929740c7a59d9a1c15c18806\"},\"headline\":\"Why do I get &#8216;Page cannot be displayed&#8217; error message after installing the certificate?\",\"datePublished\":\"2019-07-09T07:33:27+00:00\",\"dateModified\":\"2019-07-11T10:07:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\"},\"wordCount\":207,\"publisher\":{\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/#organization\"},\"articleSection\":[\"Troubleshooting errors\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\",\"url\":\"https:\/\/www.ssls.com\/knowledgebase\/why-do-i-get-page-cannot-be-displayed-error-message-after-installing-the-certificate\/\",\"name\":\"Why do I get 'Page cannot be displayed' error message after installing the certificate? 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This can be verified by trying to get to the file using a regular, unsecured \u201cHTTP\u201d call, and checking if the web pages are loading correctly. 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