Contact us

  General Questions

If you run into any trouble or have any questions or concerns, we’re always happy to help. 

Simply submit a ticket to get in touch with customer service, or click on the Bubble in the bottom right-hand corner of your screen to access live chat. Our customer service team is here 24/7/365 and will get back to you promptly — within ten minutes for chat and within two hours for tickets. 

Head to the Speed things up section at the end of the page to find how you can help make the ticket submission process as quick and efficient as possible.

Have a more specific request, or unsure of where to go? Check out the full list of SSLs.com contact information and departments below.

Technical Questions

For any general or technical questions, submit a ticket here or email us at support@ssls.com.

For technical questions related to a particular SSL, order, or account, you can email us at tech@ssls.com.

Activation/Reissue Assistance

For help with generating your CSR or activating, reissuing, or reactivating your SSL, submit a ticket here.

Validation Process Assistance

Whether you need help with domain control validation or the business validation process for OV and EV certificates, you can get assistance with the validation process here.

Installation Questions

For queries about installing your SSL on your website’s server, submit a ticket here

Installation Service

To find out more about our installation service or submit an installation request, submit a ticket here.

Sales

Contact Sales at sales@ssls.com for queries regarding choosing an SSL, how to get a refund, finding order receipts, or payment issues.

Affiliate Program

If you want to become an SSLs.com affiliate or have any questions about the program, submit a ticket here.

GDPR

If you have any GDPR concerns, such as requesting a copy of our Data Processing Addendum or submitting a data removal request, you can email us at dpa@ssls.com

Physical address

4600 E Washington St #305, Phoenix, AZ 85034, USA

Phone

SSLs.com does not currently provide phone support, but our live chat and ticket systems offer the most efficient way to support our customers’ needs. With these systems, you won’t be put on hold, and you have a convenient and easy way to share URLs, copy and paste errors, and screenshots with us without delay so that we can resolve your issue ASAP.

Speed things up

Check below to find your request type and what you can do to make the process as efficient as possible.

Technical & sales requests

If you have a request regarding an SSL you purchased, an order you made, or your account, please provide your account email address and the Support PIN. You can find this in your user profile.

You should also include the SSL ID, Order ID, and the domain name of the certificate.

Our customers’ privacy and security are our main priority, so this information will not be shared with anyone else.

Installation service requests

When submitting a ticket to the SSLs.com Installation Service department, make sure to do the following:

  1. Familiarize yourself with the SSL installation Service knowledgebase article before submitting a ticket
  2. Check if we support installation on your website’s server type. You can find the list of supported server types in the SSL installation Service knowledgebase article. If your server type is not on the list, reach out to us, and we can check if we can install an SSL on your particular server.
  3. When submitting a request for installation service, please provide the following details:
Product ID:Can be found next to the SSL name in “My SSL”
Domain name:The website you want to secure
Date:When you want us to install SSL for you
Time with time zone:The exact time or time range
Receipt:Yes / No
Installation type:Temporary credentials / Screen-sharing
Server login details (for the temporary credentials option)Provide a temporary username and password via the secureshare.support secure link

Affiliate program requests

If you have any questions regarding your affiliate account, please submit your Affiliate ID alongside your query. You can find your Affiliate ID in account settings, displayed in the brackets next to your username.

If you’re having issues with a specific order, please provide us with the Order ID.