If you run into any trouble or have any questions or concerns, we’re always happy to help.
Simply submit a ticket to get in touch with customer service, or click on the Bubble in the bottom right-hand corner of your screen to access live chat. Our customer service team is here 24/7/365 and will get back to you promptly — within ten minutes for chat and within two hours for tickets.
Head to the Speed things up section at the end of the page to find how you can help make the ticket submission process as quick and efficient as possible.
Have a more specific request, or unsure of where to go? Check out the full list of SSLs.com contact information and departments below.
For technical questions related to a particular SSL, order, or account, you can email us at firstname.lastname@example.org.
For help with generating your CSR or activating, reissuing, or reactivating your SSL, submit a ticket here.
Validation Process Assistance
Whether you need help with domain control validation or the business validation process for OV and EV certificates, you can get assistance with the validation process here.
For queries about installing your SSL on your website’s server, submit a ticket here.
To find out more about our installation service or submit an installation request, submit a ticket here.
Contact Sales at email@example.com for queries regarding choosing an SSL, how to get a refund, finding order receipts, or payment issues.
If you want to become an SSLs.com affiliate or have any questions about the program, submit a ticket here.
If you have any GDPR concerns, such as requesting a copy of our Data Processing Addendum or submitting a data removal request, you can email us at firstname.lastname@example.org.
4600 E Washington St #305, Phoenix, AZ 85034, USA
SSLs.com does not currently provide phone support, but our live chat and ticket systems offer the most efficient way to support our customers’ needs. With these systems, you won’t be put on hold, and you have a convenient and easy way to share URLs, copy and paste errors, and screenshots with us without delay so that we can resolve your issue ASAP.
Speed things up
Check below to find your request type and what you can do to make the process as efficient as possible.
Technical & sales requests
If you have a request regarding an SSL you purchased, an order you made, or your account, please provide your account email address and the Support PIN. You can find this in your user profile.
You should also include the SSL ID, Order ID, and the domain name of the certificate.
Our customers’ privacy and security are our main priority, so this information will not be shared with anyone else.
Installation service requests
When submitting a ticket to the SSLs.com Installation Service department, make sure to do the following:
- Familiarize yourself with the SSL installation Service knowledgebase article before submitting a ticket
- Check if we support installation on your website’s server type. You can find the list of supported server types in the SSL installation Service knowledgebase article. If your server type is not on the list, reach out to us, and we can check if we can install an SSL on your particular server.
- When submitting a request for installation service, please provide the following details:
|Product ID:||Can be found next to the SSL name in “My SSL”|
|Domain name:||The website you want to secure|
|Date:||When you want us to install SSL for you|
|Time with time zone:||The exact time or time range|
|Receipt:||Yes / No|
|Installation type:||Temporary credentials / Screen-sharing|
|Server login details (for the temporary credentials option)||Provide a temporary username and password via the secureshare.support secure link|
Affiliate program requests
If you have any questions regarding your affiliate account, please submit your Affiliate ID alongside your query. You can find your Affiliate ID in account settings, displayed in the brackets next to your username.
If you’re having issues with a specific order, please provide us with the Order ID.