I didn’t get my approval email, what should I do?

If you have not received an approval email at the address selected during certificate activation, make sure that the email is working properly and resend the approval email:

1. Go to Purchased certs;

2. Click Details next to your certificate.

3. Click Resend email.

In order to change validation method, feel free to use this online portal provided by Sectigo CA for their orders.

Here’s the steps to login and manage the DCV using the tool:

First, select SSL Certificate purchased from a Reseller option.

On the next screen, you will be prompted to fill out two out of three order-related details to log in to the order management portal:

*The Sectigo Order Number can be found in your SSLs.com account dashboard >> Purchased certs list >> click Details next to the certificate in question >> copy the ID specified in the CA Order # field.

*The Domain Name is the common name of the certificate.

*The Email Address is the administrative contact email address for the SSL order.

Once you’re inside the online portal, you’ll see the DCV management options.

For the email-based method, use Resend email button:

To change the approval email address or to switch from one DCV method to another, use Change method button:

You can also contact our Support Team via Ticket or Live Chat any time 24/7.