I didn’t get my approval email, what should I do?

If you have not received an approval email at the address selected during certificate activation, make sure that the email is working properly and resend the approval email:

1. Go to Purchased certs;

2. Click Details next to your certificate.

3. Click Resend email.

Alternatively, please use Sectigo online order management tool to resend the approval email or to change the validation method for your certificate.

You can also contact our Support Team via Ticket or Live Chat any time 24/7.