I ordered an SSL. How do I get it to work on my domain?

PositiveSSL & EssentialSSL Certificate activation
InstantSSL, PremiumSSL and EV SSL Certificate activation
Multi-Domain Certificate activation
Next steps

Activation is a simple process where you submit your domain information to the Certificate Authority.

Follow the steps below to start the activation process:

  1. Log in to your account on SSLs.com.
  2. You will see a list of Purchased certs.
  3. Click Activate next to your certificate.

Follow the corresponding section below to complete the activation of your certificate depending on its type.

Activation for PositiveSSL, EssentialSSL, PositiveSSL Wildcard and EssentialSSL Wildcard Certificates:

Step 1: Specify

Type in the domain or subdomain you want to secure. Click Onwards to proceed:

Step 2: Generate key

You can either use your browser to download the key generated for this domain, or manually generate a CSR and submit that.

Note: you can use both options for support IDNs with the following TLDs. It’s best to paste in the IDN instead of typing, to ensure no errors are made.

The in-browser generator option, called Auto-activate, is the default as it’s easiest. If you proceed with this, click on the key button. This will save the Private key for your Certificate.

Keep in mind that by default, the Private key will be saved to the “Downloads” folder on your computer. So, ensure to keep it safe and not to remove accidentally when clearing up your downloads.

For the second option, a manually generated CSR on your server, click Enter CSR:

Note: in the CSR Command field, you can choose the specific encryption method and server type to get the corresponding command.

Note: the Private key is generated at the same time as the CSR code. You should keep it on the server. You’ll need the Private key code during the SSL installation.

Next in the CSR field, enter the entire CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST.

Select the Onwards button.

Step 3: Review your details

Ensure your details are correct.

To start the ball rolling with validation by the Certificate Authority: choose the convenient DCV method (upload validation file or receive an email).

Note: it’s important to make sure that the email details for are correct or validation will be delayed.

Once everything is correct, click Submit. Here’s an example:

Good job! The domain activation part is done. Here’s a guide to proceed with validation.

Activation for InstantSSL, EV SSL, InstantSSL Pro, PremiumSSL, PremiumSSL Wildcard and EV Multi-Domain Certificates:

Step 1: Specify

Type in the domain or subdomain you want to secure. Click Onwards to proceed:

Step 2: Generate key

You can download the key generated for this domain in your browser, or submit a manually generated CSR.

Note: for both options, IDNs with these TLDs are supported. It’s best to paste in the IDN instead of typing, to ensure no errors are made.

The in-browser generator option, called Auto-activate, is the default as it’s easiest. If you proceed with this, click on the key button. This will save the Private key for your Certificate.

Keep in mind that by default, the Private key will be saved to the “Downloads” folder on your computer. So, ensure to keep it safe and not to remove accidentally when clearing up your downloads.

For the second option, a manually generated CSR on your server, tick the Enter CSR option:

Note: in the CSR Command field you can choose the encryption method and server type to get the corresponding command.

Note: the Private key is generated at the same time as the CSR. Keep it on the server. You’ll need the Private key code during the SSL installation.

Next put the whole CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– into the Enter CSR field.

Click Onwards

Step 3: Pick company

Fill in your company details to correspond with government or public business records (Yellow pages, Duns & Bradstreet etc).

Select Onwards.

Step 4: Review your details

Ensure that your details are correct.

To start the ball rolling with validation by the Certificate Authority: choose the convenient DCV method (upload validation file or receive an email).

Note: it’s important to make sure that the email details for are correct or validation will be delayed.

Once everything is correct, click Submit. Here’s an example:

Good job! The domain activation part is done. Here is a guide to proceed with validation.

Activation for Multi-Domain Certificates:

You’ll need a new CSR code. You can either generate the CSR it yourself or request it from your web host provider. See our CSR generation instructions for guidance.

Step 1: CSR info

Enter your CSR code and click Read my CSR.

The CSR and web server type information can be provided by your domain hosting company.

Note: the CSR must have at least a 2048-bit key.

If you receive an error message about CSR code parsing or an invalid CSR, view this related article for more help.

Step 2: Domains

Choose the web server type you use. There will be two options: Windows or Java Tomcat server or Any other server (ex. Apache).

Then click Looks good, onward.

Next, review the domains (SANs) you want to secure with your umbrella SSL.

If you want to make any corrections, re-generate the CSR according to prompt messages and start the process again.

Note: you can add more domains easily by using [+] button in the top right corner.

Click Onward.

Step 3: Confirm you own domains

Choose a method of validation. You can Receive an email (by choosing an email address from the list), or Upload a file (if you’re not able to use any of the email options).

Note: you cannot choose the Upload A File method to verify your domain (DCV) for EV SSL, Multi-Domain SSL, Unified Communications Certificates. Contact our Support team if you’re having trouble with email.

Next, you’ll specify your administrative details:

  1. First/Last name
  2. SSL Admin contact
  3. Phone number
  4. Fax number
  5. Country
  6. State
  7. City
  8. Zip code
  9. Address
  10. Company name
  11. Job Title.

EV SSL, Multi-Domain SSL and Unified Communications Certificates will have separate fields for the company details and/or callback verification information.

Good job! The domain activation part is done. Here is a guide to proceed with validation.

Next steps

Here are your guides for validation with the Certificate Authority:

You’ll complete Domain Control Validation (DCV) process to have your Certificate issued.

OV and EV Certificates require an additional company verification process.

Note: You can use the Sectigo Order Status Checker to manage the validation process for your SSL Certificate.

After this validation is completed, your Certificate will be issued by the CA and sent to the email address you chose as your administrative email. If for some reason you don’t receive it, the certificate will be available to download from your account.