How can I get my certificate reissued?

PositiveSSL & EssentialSSL Certificates reissue
InstantSSL, PremiumSSL and EV SSL Certificates reissue
Multi-Domain Certificates reissue
Next steps

To start the reissue process:

  1. Log in to your SSLs.com account.

  2. Go to the Purchased certs list.

3. Click on Details next to the certificate that you want to reissue.

   4. On the details page, click Reissue at the right side of the green options bar.


 Next steps depend on the certificate type, see below.

Reissue for PositiveSSL, EssentialSSL, PositiveSSL Wildcard, EssentialSSL Wildcard Certificates:

Step 1: Specify

  Verify that the domain name you wish to reissue the certificate for is correct.
Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.

  Click Onwards.

Step 2: Generate new key

  You can download the new key generated in your browser or submit a manually generated CSR.

Note: Both options support IDNs with the following TLDs. Prefer pasting the IDN instead of typing to ensure further process goes smoothly.

  a) Auto-activate, the in-browser generator option, is a default one on the next step after specifying the domain for the certificate. If it’s the option you use, click on the key button to save the Private key for the reissue certificate.

  b) To switch to using the CSR pre-generated on your server or to receive a corresponding command to generate one, tick the Enter CSR option.

Note: You can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: The Private key is generated along with CSR and should be kept on the server. The Private key code is required during the SSL installation.

  Paste the CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– to the Enter CSR field.

  Click Onwards.

Step 3: Review & Submit

  Verify that the domain is correct.

  Choose the DCV method (upload validation file or receive an email).

  Click Submit.

  After the activation is done, proceed with validation.

Reissue for InstantSSL, EV SSL, InstantSSL Pro, PremiumSSL, PremiumSSL Wildcard and EV Multi-Domain Certificates:

Step 1: Specify

  Verify that the domain name you wish to reissue the certificate for is correct.

Note: You may change it by deleting the pre-filled domain tags and entering the new domain. Keep in mind that changing the common name revokes the initial certificate.

  Click Onwards.

Step 2: Generate new key

  You can download the new key generated in your browser or submit a manually generated CSR.

Note: Both options support IDNs with the following TLDs. Prefer pasting the IDN instead of typing to ensure further process goes smoothly.

a) Auto-activate, the in-browser generator option, is a default one on the next step after specifying the domain for the certificate. If it’s the option you use, click on the key button to save the Private key for the reissue certificate.

b) To switch to using the CSR pre-generated on your server or to receive a corresponding command to generate one, tick the Enter CSR option.

Note: You can select the encryption method and server type to receive the corresponding command in the CSR Command field.

Note: The Private key is generated along with CSR and should be kept on the server. The Private key code is required during the SSL installation.

  Paste the CSR code including —–BEGIN CERTIFICATE REQUEST—– and —–END CERTIFICATE REQUEST—– to the Enter CSR field.

  Click Onwards.

Step 3: Company details

  We will pre-fill the information from the previous certificate. Make sure that the details are correct and appear as they are in the governmental or business directories such as (Yellow pages, Duns & Bradstreet etc.).

  You can change your company details via reissue within 45 days since the certificate issuance date.

Step 4: Review & Submit

  Verify that the submitted company details are correct.

Choose the DCV method (upload validation file or receive an email).

  Verify that the email for the company representative details are correct.

  Click Submit.

  After the activation is done, proceed with validation.

Reissue for Multi-Domain Certificates:

Generate a new CSR code. You may request the CSR from your hosting provider or generate it yourself. Check our CSR generation instructions for reference.

  Once you have a new CSR ready, you may proceed with the next step.

Reissuance is completely free of charge unless you are adding additional domains (SANs).

If you are reissuing EV Multi-Domain, Multi-Domain SSL or Unified Communications, using the same contact information should expedite validation.

You can change your company details via reissue within 45 days since the certificate issuance date.

Note: Any SSL certificate we offer can be reissued for a different domain. If you change the common name for a Single-Domain or Wildcard certificate the previous (parent) certificate gets revoked.

If you are reissuing an OV/EV SSL, use the same contact information that you used originally unless you are reissuing the certificate to change this information. This will save you some time during reissuance process.

Let’s start with the process itself:

Step 1: CSR info

  Copy and paste the CSR code generated for the certificate reissue.

Step 2: Domains

  Select the server type the certificate will be installed to.

  Check the domains (SANs) that will be secured by SSL and click Onward (otherwise, re-generate the CSR according to prompt messages and start the process again).

  You may add more domains using the plus button.

Step 3: Domain ownership

Choose your preferred validation method. You can Receive an email (by choosing an email address from the list), or Upload a file (if you’re not able to use any of the email options).

Note: the Upload a file method for domain verification (DCV) is not available for EV SSL, Multi-Domain SSL, Unified Communications Certificates. Contact our Support team if you’re having trouble with email.

  Confirm or change administrative contact information.

  1. First/Last name
  2. SSL Admin contact
  3. Phone number
  4. Fax number
  5. Country
  6. State
  7. City
  8. Zip code
  9. Address
  10. Company name
  11. Job Title.

EV SSL, Multi-Domain SSL and Unified Communications Certificates will have separate fields for the company details and/or callback verification information.

Note: It is not possible to change administrative email address during the reissue process. The reissued certificate will be sent to the same email that was chosen during the original certificate activation. After the activation is done, proceed with validation.

Good job! Here is a guide to proceed with validation.

Next steps

 Here are your guides for validation with the Certificate Authority:

You’ll complete Domain Control Validation (DCV) process to have your Certificate issued.

OV and EV Certificates require an additional company verification process.

After this validation is completed, your Certificate will be issued by the CA and sent to your specified administrative email address. If you don’t receive it for some reason, you can always download the Certificate from your account.

Do not forget to install a new certificate on the server replacing the old one.